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- Written by: L - M Harris
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TERMS
The following will be fully applicable upon purchase.
Please review carefully before placing an order.
SHIPPING & HANDLING: Au Courant Studio will attempt to ship at the following timeframes AFTER internal processing (which is posted on the individual product page) but actual delivery dates will ultimately be determined by Royal Mail's capability. Please be patient if your item doesn't arrive in the posted timeframe and keep your tracking code to claim funds against any lost mail directly from Royal Mail as would normally be the case.
ADDRESS CHANGES: Please note that Au Courant Studio CANNOT change delivery addresses after an item is purchased and paid for. In the unlikely event that errors are made on our end regarding posting an item to an incorrect address, measures will be taken to replace items mailed wrongfully. Otherwise, orders will be shipped to the address provided by the customer - please take the time before checkout to review the order and make any changes BEFORE purchase, as requests to change a delivery address after purchase cannot be fulfilled. Au Courant Studio cannot switch deliveries to another address after purchase - if purchasing an item as an international customer and you are using a secondary UK/US address or PO BOX to avoid international mail delay, misplaced mail, or your local customs charges, please consider that we will only deliver to whatever address you provide, and that our international shipping is tracked, door-to-door.
Most items are made-to-order. Please allow 5-7 working days max for order processing prior to shipping.
PROCESSING + PREORDERS: The majority of Au Courant printed Items are made available on a limited-edition print, reprint basis or preorder basis to directly address overproduction as an independent publisher. Other printed items, garments, accessories and objects are also produced on a pre-order and rolling basis. Given the nature of preorders - we produce what is paid for within the capabilities of our production - delivery dates are subject to changes and delays, which are accounted for in our lead-times, and are promptly relayed to customers if changes occur beyond our lead times. In every case, all orders will be processed according to the individually posted timeframe for each item, as found on the item pages, before being shipped within the following guidelines.
UK | 2 - 4 business days
EU | 3 - 6 business days
AMERICAS | 6 - 14 business days
REST OF WORLD | 10 - 15 business days
INTERNATIONAL DELIVERY, CUSTOMS, AND CHARGES: All International deliveries are sent with global tracking and generally arrive before or within the posted dates above. Nonetheless, expect delays with international deliveries and additional charges upon receipt in your home country - shipping charges outside the United Kingdom DO NOT INCLUDE any applicable customs or taxes that are due upon entry into the destination country. All duties and taxes are the sole responsibility of the customer. Please contact your local customs office for more information, as needed. Items shipped internationally can be delayed for at least 30 days by the customs process of the destination country.
NOTE: The Store at Au Courant Studio shall not be held liable for lost/wrongly delivered/delayed/damaged mail once a package is accepted by Royal Mail, and shall not under any circumstances whatsoever be held responsible for the aforementioned, or for any interruption of shipping/delivery service (domestic and international) due to causes beyond its control, including, but not limited to, the following: incorrect or missing address information as supplied by customer, the unavailability or refusal of a person to accept delivery of the shipment, customs, disruptions in air or ground transportation networks and national OR global disasters, etc. In the event of lost, misplaced or tampered packages, please direct your claim towards Royal Mail using the tracking number (if you selected tracked shipping) to claim a refund - all packages sent by Royal Mail are insured for loss and/or damages.
DIGITAL GOODS & SUBSCRIPTIONS
All digital materials remain the exclusive copyright and property of Au Courant Studio LLC.
File copies/extractions and redistribution in any format are prohibited by law.
Digital goods are delivered via direct PDF download upon purchase with a limited availability/one-time download link to the specified email address.
Digital PDF's may contain individual password protection.
Digital PDF's may contain live links to the sites/brands and individuals mentioned within the articles.
Au Courant Studio LLC will not be held liable for the content on third-party websites.
Subscriptions can be canceled at any time within the access period; there are no refunds or credit for unused access.
Subscription access is via password and is IP/Geo-locked, for one account user. Multiple users will be barred from account access.
Repeat instances of multiple users on a subscription account will result in the account being barred/blacklisted.
All Digital goods and subscriptions are non-refundable.
RETURNS & REFUNDS
All Au Courant Studio publications and items are sold on an exclusively limited-edition, pre-ordered and/or made-to-order basis. They are individually produced especially for your order, and as such, refunds and returns are not available. With that in mind, please ensure you are happy with these terms and your order, before proceeding to checkout. Under our sole discretion and in the rare event of an incorrect or incomplete order being sent from us, Au Courant Studio can replace the affected item for a single instance. Items that are lost by the post, delivered with mail damage, with signs of tampering or with opened/missing elements searched by Royal Mail and/or local post services or local customs cannot be replaced by Au Courant. Any reimbursement must then be taken up with the mail service or Local Customs/Excise for damages, using the tracking code provided at purchase, and as described in the Shipping and Handling section, above.
All Digital downloads and subscriptions are also non-refundable.
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- Written by: L - M Harris
- Category: Uncategorised
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ABOUT
NEW YORK
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AMSTERDAM
athenaeum nieuwscentrum
LOS ANGELES
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BYRON BAY
st. agni
CONTACT
info(at)aucourantstudio.com
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